Privacy Policy

Privacy Policy

PolicyFlow by Fsuite

Effective Date: February 16, 2024
Company: Funnel Suite Solutions Corp (Fsuite)

1. Introduction

Funnel Suite Solutions Corp (“Fsuite,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and protect personal information when you use PolicyFlow by Fsuite (“PolicyFlow”), in accordance with the Data Privacy Act of 2012 (RA 10173).

2. Information We Collect

a. Information You Provide

We may collect:

  • Name
  • Email address
  • Phone number
  • Business or agency information
  • Login credentials

b. Client / Lead Data

As part of the platform, users may input or collect:

  • Client names
  • Contact details
  • Insurance-related information
  • Communication history

This data is controlled by the user (insurance agent/agency), and PolicyFlow acts as a data processor.

c. Automatically Collected Data

We may collect:

  • IP address
  • browser type
  • device information
  • usage data (pages visited, actions taken)

d. Third-Party Data

Data may also be collected via integrations such as:

  • Facebook Lead Ads
  • email platforms
  • chatbot platforms including ManyChat

3. How We Use Information

We use personal data to:

  • provide and operate PolicyFlow services
  • manage user accounts
  • process subscriptions and payments
  • improve platform performance and features
  • communicate updates and support messages
  • ensure compliance with legal obligations

4. Use of Client Data (Important)

Users of PolicyFlow are responsible for:

  • obtaining proper consent from their clients
  • ensuring lawful collection and use of personal data
  • complying with all applicable privacy and insurance laws

PolicyFlow processes client data only on behalf of the user.

5. Chatbot & Messaging Data

PolicyFlow may process communications through chatbot systems powered by ManyChat or similar providers.

These services may collect:

  • user messages
  • interaction data
  • engagement metrics

Such data is subject to both:

  • this Privacy Policy
  • the third-party provider’s privacy policies

6. Data Sharing and Disclosure

We do not sell personal data.

We may share data with:

a. Service Providers

  • hosting providers
  • payment processors
  • email and messaging platforms
  • analytics tools

b. Legal Compliance

We may disclose data if required by:

  • law or regulation
  • court order
  • government authority

7. Data Storage and Security

We implement reasonable technical and organizational measures to protect data, including:

  • secure servers
  • access controls
  • encryption where applicable

However, no system is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal data:

  • as long as necessary to provide services
  • as required by law
  • until the user deletes their account or requests deletion

Users may request deletion of their data subject to legal obligations.

9. Your Rights (Under RA 10173)

You have the right to:

  • access your personal data
  • correct inaccurate data
  • object to data processing
  • request deletion or blocking of data
  • withdraw consent

Requests may be submitted to our contact details below.

10. Cookies and Tracking

PolicyFlow may use cookies and similar technologies to:

  • improve user experience
  • analyze platform usage
  • remember user preferences

Users may disable cookies through browser settings.

11. Third-Party Links and Services

PolicyFlow may integrate with third-party platforms such as:

  • Facebook
  • email service providers
  • chatbot platforms (e.g., ManyChat)

We are not responsible for the privacy practices of these third parties.

12. International Data Transfers

Data may be processed or stored outside the Philippines.

We ensure that appropriate safeguards are in place to protect personal data in accordance with applicable laws.

13. Children’s Privacy

PolicyFlow is not intended for individuals under the age of 18.

We do not knowingly collect personal data from minors.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page with an updated effective date.

Continued use of PolicyFlow constitutes acceptance of the updated policy.

15. Contact Information

For privacy-related concerns or requests:

Email: info@fsuite.io
Company: Funnel Suite Solutions Corp